COURSE DESCRIPTION

Computer being the Lifeline of this generation, where we all are dependent on Computer and it’s connectivity for day to day activities starting from Bill Payment, Online Education, Email, Internet, Web Conferencing, Ticket Booking to Online Banking and many more. It is necessary that the computer is always operational and it’s hooked to the required Internet or Network. This creates a high demand for the professionals with System, Networking and Hardware Administration skills. This course covers Computer Hardware, Email Administration on Exchange Server 2010, Installing and configuring Cisco Router/Switch, Basic of Networking and System Admin skills required for Windows Server 2003 and Windows Server 2008 / Red Hat Linux. To start with Hardware and Networking, it does not require a background of BE/BTech or very deep Knowledge of Computers. Even a Non-Technical person can become an Expert of IT infrastructure Management as most of the Topics covered in this domain are Practical oriented. On completion of this course, candidate will have the opportunity to work as Systems Administrator, Network Administrator, Information systems administrator, Network Operations Analyst, network technician, and technical support specialist in MNCs, Govt, Public Sector and large Corporate.

System Admin Syllabus

Module  1  Core  Configuration
Objectives:
Configure  Navigation,  Search  and  UI  options,  manage  Lists,  Forms  and  Filters,  Work  with  UI
Policies,  Data  Policies,  UI  Actions,  Business  Rules  and  Client  Scripts,  Use  the  Mobile  Platform  and
activate  Plugins
1. Configuration  Essentials  Lab:  Enable  new  UI  then  create  Bookmarks;  personalize
Lists  and  Forms  (with  Challenge  Component);  Create  and  apply  Filters
2. Core  Configuration  Lab: Create  and  modify  UI  Policies,  UI  Policy  Actions,  Data
Policies  and  UI  Actions;  Create  a  Business  Rule;  Create  a  Client  Script
3. Mobile  Lab:  Download  IOS Simulator  (Mac)  or  Android  Simulator  (Windows)  then
create  a  new  Lost  Prototype  Incident
4. Plugins  Lab:  Activate  the  Syntax  Editor  Plugin,  Personalize  the  System  Plugins  List
View  to  display  the  “Has  Demo  Data”  column  and  the  LiveFeed  Document  Plugin

Module  2 User  Administration  
Objectives:
Configure  User  Accounts,  Groups,  and  Roles
1. User  Administration  Lab:  Add  Users,  Add  new  Group  Automatically  Associated  with
New  User  Record,  Assign  Roles  to  a  Group,  Add  Users  to  new  Groups,
Create  and  test  New  Assignment  Rule

Module  3  Manage  Data  with  Tables  and  the  CMDB
Objectives:
Add  new  Tables,  Applications  and  Modules  and  add  Configuration  Items  (Cis)  to  the  CMDB
1. Tables  Lab: Create  and  Extend  Tables,  Add  Dictionary  Override
2. CMDB  Lab: Add  and  Map  CIs,  Analyze  Problems  Using  BSM  Map
Module  4  Manage  Data  with  Import  Sets  and  Update  Sets
Objectives:
Create  Import  Sets  and  Transform  Maps,  and  create  and  apply  Update  Sets
1. Import  Sets  Lab:  Work  with  Import  Sets  and  Transform  Maps
2. Update  Sets  Lab:  Create  then  Retrieve  an  Update  Set

Module  5  Process  Applications  
Objectives:
Work  with  two  key  ServiceNow  Process  Applications,  Knowledge  Base  and  Service  Catalog
1. Knowledge  Base  Lab:  Create  and  Attach  Knowledge  Base  Articles,  View  and  Edit
Knowledge  Navigation  Add-­‐ons
2. Service  Catalog  Lab: Create  Service  Catalog  Items,  Add  Variables  to  Catalog  Items,
Add  a  Variable  Set  to  a  Catalog  Item,  Create  a  Service  Catalog  Order  Guide
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Module  6  Workflows
Objectives:
Workflow  Activities,  Approvals  and  Administration
1. Workflows  Lab: Create  New  Workflow and  Approvals  for  an  iPhone  4S

Module  7  Core  Application  Administration
Objectives:
Configure  Alerts  and  Notifications,  View  Upgrade  History  and  Status,  Control  System  Access  and
Data  Security,  and  create  Baseline  Performance  Metrics
1. Notifications  Lab: Observe  a  Business  Rule  and  Registry  associated  with  a  P1  Change
Event,  Create  a  Notification  based  upon  a  Business  Rule,  Configure  and  send  an
email  notification,  Create  an  SMS  a  notification
2. Upgrades Lab:  Confirm  Release  and  Upgrade  Status,  Edit  New  Build  Notifications
3. Application  Security  Lab:  Provide  Application  and  Module  Access  for  a  specified
role,  Create  an  Access  Control  Rule  to  allow  record  Read  Access,  Create  an  Access
Control  Rule to  restrict  column  Read  Access
4. Performance  Baselines  Lab:  Establish  Baseline  Statistics

Module  8  Service  Administration  
Objectives:
Run  Reports,  Configure  SLAs,  Perform  Instance  Branding  and  Customization,  and  Work  with
Social  IT
1. Reports  Lab: Run  Reports  and  work  with  Gauges  and  Homepages
2. SLAs  Lab:  Define  an  SLA  for  iPhone  4S  Catalog  Requests
3. Customization  Lab:  Customize  Your  Instance:  Change  banner  color,  Modify  instance
name,  Add  a  branding  logo
4. Social  IT  Lab:  Chat  with  a  partner;  one  taking  ITIL role,  the  other  taking  the  System
Administrator  role,  Configure  Live  Feed  to  Automatically  Post  High  Priority  Incidents

Module  9 Case  Study
The  Case  Study  has  been  divided  into  8 task  categories  to  guide  to  your  deployment:
Task  1  – Adding  Users,  Groups and  Roles
Task  2  – Customizing  Your  Instance
Task  3  -­‐ Importing  Users
Task  4  – Scheduling  Reports
Task  5  – Adding  Knowledge  Base  Articles
Task  6  -­‐ Personalizing  Homepages
Task  7  -­‐ Configuring  Security
Task  8  -­‐ Displaying  External  Webpages

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